There are three key areas for change taking effect on 1 April 2023: a reduction in the time limits for bringing complaints, a discretion to dismiss or discontinue complaints, and a discretion to decline to issue an ombudsman decision. These necessitate changes to firms’ client care and complaints documentation. Suggested wording is contained in guidance from LeO – see the link on www.legalrisk.co.uk/News.
‹ Back to Publications