Contact Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a regulator or a support service. We are an independent research and comparison publisher covering casinos not on GamStop for UK readers — we do not operate casinos, hold player funds or have access to anyone's gambling account.
Email the editorial team
The quickest route is email: [email protected]. Messages are read in the order they arrive and we aim to reply to genuine reader enquiries within two working days. There is no phone line and no live chat — we are a small editorial operation, not a customer service desk.
To get a useful answer first time, include:
- The casino or page you are asking about, by name
- The specific term you want checked — a wagering requirement, a withdrawal limit, a bonus expiry date
- Dates, if your message concerns something that changed recently
- Screenshots of terms, where you have them
Please do not send passwords, full card numbers, copies of identity documents or bank statements. We never need them, and we cannot act on them.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Correct or update a review when terms have changed | Access, unlock or close your casino account |
| Explain how a bonus, wagering requirement or withdrawal limit works in plain terms | Release a withheld withdrawal or overturn a casino's decision |
| Point you to the right complaints route or support service | Give legal, tax or financial advice |
| Take reader reports of misleading offers into account in future research | Remove you from GAMSTOP or shorten an exclusion period |
| Answer questions about how we rank and research operators | Guarantee that any operator will pay out, or that any site is safe |
Reporting a problem with a casino we list
Reader reports genuinely shape what stays on our lists, so they are worth sending. Before you do, work through the operator's own complaints procedure, because that is the only route that can actually resolve a dispute.
- Contact the casino's support team in writing and keep the thread. Ask for a complaint reference.
- Give the operator its stated response window — many overseas-licensed sites publish one in their terms.
- If the complaint is unresolved, escalate to the complaints or alternative dispute resolution body named in the casino's licensing information. Sites licensed in Curaçao, Malta or elsewhere each publish their own escalation path.
- Send us a summary. Tell us what happened, what the casino said and what stage you reached. We use it in our ongoing review work.
One thing to be clear about: a casino without a UK Gambling Commission licence is not covered by the Commission's complaints framework, and the UKGC cannot recover money for you from an overseas operator. That is a material difference from a UK-licensed site and one of the real trade-offs of playing outside the GamStop scheme. It applies to sites accepting customers in Great Britain as much as anywhere else — accepting British players is not the same as being authorised to serve them.
Commercial relationships, stated plainly
Some links on this site are commercial. If you open an account with an operator after following one, Non Gamstop Casinos may receive a commission from that operator. It costs you nothing extra and it does not buy a position on our lists. Rankings and editorial ratings are set by our own research; we have turned down and removed operators that pay. If you think a review reads as though commerce influenced it, tell us — that is exactly the kind of message we want.
Questions about operators we cover
Most emails we receive are about specific sites from our top list. The three below draw the most enquiries, so here is a short summary of each, including where the headline offer needs reading carefully. Figures are the operators' own advertised terms as researched on 26 September 2026 and can change without notice — always check the current terms on the casino's own bonus page before depositing.
Betmica
Our highest-rated listing at 10.0, and the one readers most often query, largely because of the size of the headline number. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. A percentage that large is almost always tiered across several deposits rather than paid on one, and the maximum is a ceiling, not an expectation — reaching it would require deposits far beyond what most readers have in mind. The drawback: high-multiplier packages of this type typically carry heavy playthrough, maximum bet caps while a bonus is active and a cap on what you can withdraw from bonus winnings. Read the wagering requirement and the cashout limit together before you judge the offer.
Kikibet
Rated 9.9, and on the list for a welcome package of 350% up to £5,555 with 300 free spins that sits at a more moderate multiplier than Betmica's while still offering a large spin allocation. Free spins are the part readers most often misread: they usually apply to named slots only, may be released in daily batches rather than all at once, and winnings from them are frequently subject to their own wagering and a separate cap. The limitation here, as with most operators outside the GamStop scheme, is that consumer protection depends on an overseas licence rather than UK regulation.
Betninja
Also rated 9.9, and included because it takes the opposite approach to the headline-multiplier sites: a flat £1,000 bonus and 100 free spins for all new players, quoted in pounds from the outset. For readers who want to know what they are being offered without decoding a percentage, that clarity is worth something, and a GBP figure avoids the conversion questions that euro-denominated packages raise. The trade-off is a smaller free spin allocation than Kikibet or Betmica, and the same caveat applies: "all new players" still means subject to eligibility, minimum deposit and the qualifying terms published on site.
How the wider list compares
The remaining listings vary mainly by currency and bonus shape, which is the detail most worth checking before you contact us about one:
| Casino | Advertised welcome offer | Rating | Headline currency |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.7 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.7 | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 | EUR |
| CoinPoker | 150% up to $2,000 | 9.6 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.4 | GBP |
Where an offer is quoted in euros or dollars, ask before depositing whether the site holds GBP balances. If it does not, your deposits and withdrawals may be converted at the operator's or your bank's rate, and that spread is a real cost that no bonus percentage accounts for.
Money questions we are asked most
We cannot see your account, but these are the mechanics behind the questions that reach our inbox, and they apply broadly across non GamStop sites.
- Minimum deposits. Each operator sets its own, and a welcome bonus often has a higher qualifying minimum than the site's general deposit floor. Depositing below the qualifying amount usually forfeits the offer rather than triggering it.
- Paying in. Debit cards, bank transfers, e-wallets and cryptocurrency are all common at overseas-licensed casinos. Availability for UK customers varies by operator and can change — verify on the cashier page rather than assuming. PayPal in particular is not universally available at sites outside UK licensing, so check before you rely on it.
- Fees and conversion. Deposits are commonly free at the casino end, but your card issuer or bank may treat a gambling payment differently. Non-GBP accounts add a conversion cost on the way in and again on the way out.
- Getting paid out. Expect an identity check before a first withdrawal — proof of ID and address at minimum, and a source-of-funds request on larger sums. Processing times quoted by operators are advertised targets, not tested results; e-wallets and crypto are generally faster than bank transfers, but the pending period the casino applies before releasing a payment matters more than the rail you chose.
- Withdrawal limits. Daily, weekly and monthly caps are normal outside UK licensing, and a large jackpot may be paid in instalments. This is worth reading before a big bonus tempts you, not after.
What these sites actually offer
If your enquiry is about content rather than money, the sites on our list broadly run: slots as the main library, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and in many cases a sportsbook alongside the casino. On the slots side, the two numbers worth asking about are return to player (RTP), the long-run theoretical percentage returned to players, and volatility, which describes how lumpy the wins are rather than how generous the game is. Most libraries are mobile-ready in the browser without a separate app.
The adjacent offering at several of these operators is sports betting, and it works differently from casino play. Pre-match and in-play markets, accumulators, bet builders, esports and cash-out are common features; sports free bets usually carry minimum qualifying odds — often around 1.50 in decimal terms — and stake is typically not returned with winnings. Where a shared wallet covers both casino and sportsbook, a casino bonus's terms may restrict sports betting while wagering is outstanding. CoinPoker, by contrast, centres on poker rather than a conventional casino floor, which is worth knowing before you compare its offer with the slots packages above.
Eligibility and who these sites are for
You must be 18 or over to gamble in Great Britain, and operators apply their own age and territory rules on top of that. The casinos we cover hold overseas licences rather than UK Gambling Commission licences, which is precisely why they sit outside GAMSTOP — the free self-exclusion scheme covering GB-licensed online operators. Registering with GAMSTOP for six months, one year or five years blocks GB-licensed sites for that period, but it has no reach over operators licensed abroad.
If you are currently self-excluded, the right response to that gap is not to look for a way around it. Blocking software on your devices, bank-level gambling transaction blocks, and free confidential support from GamCare on 0808 8020 133 are all available. Our responsible gambling guidance sets out deposit limits, loss limits and self-exclusion tools in more detail. Gambling is entertainment that costs money; it is not a way to make it.
How we research what we publish
Our assessments are desk-based. We read operator terms and conditions, licensing pages, cashier information and published bonus rules, then record what we can verify and flag what we cannot. We do not claim to have deposited, played or withdrawn at these sites, and editorial ratings are our own judgement — they are not aggregated customer review scores. Advertised withdrawal speeds are reported as advertised. You can read more about the people and method behind the site on our about page, and the rules governing use of this site in our terms and conditions.
Corrections, media and commercial enquiries
Use the same address, [email protected], and put the subject in the first line. Correction requests from operators should include a link to the published term that supports the change; we update reviews where the evidence holds and say so rather than editing quietly. Partnership and advertising enquiries are welcome, but they are handled separately from editorial and cannot secure a listing, a rating or a rank.
If none of the above fits your situation, write anyway and describe it plainly. If we are the wrong people to ask, we will say so and point you somewhere better.